Collect, Manage and Analyse Consumer Reviews.

Improve Sales, Performance and Consumer Satisfaction.

Monitor and manage reviews from various online sources

Numbers do not lie

It does not matter what you say about yourself or what you sell — most consumers care more about what your customers say about you


People trust online reviews as much as a personal recommendation

-BrightLocal Survey


Consumers said positive online reviews influenced their buying decision

-ZenDesk Survey


Consumers read online reviews for local businesses

-BrightLocal Survey

Consumer reviews are an integral part of your business

Check out what you can do with consumer reviews

Build Brand Reputation

Mentions, comments and reviews across online platforms is a value center for brands and businesses. Customer reviews are the most potent medium for building and displaying reputation of a brand or business.

Gain Business Insights

Business must actively seek consumer's point of view. Ask questions, conduct surveys and get specific. In the course of a conversation, a customer will divulge information that is vital to your overall success.

Assess Performance

Reviews help to assess how well your business is performing, highlighting your strengths and areas that could be improved.

friendknows - a simple yet complete Review Management System

Check out what you can do with friendknows

Find hits and misses of your business

Use simple, real-time and interactive graphs to analyse consumer feedback. Our characteristics based reporting will help to discover strengths and improvement areas of your business.

Measure customer satisfaction

Use easy and comprehensive reports to gauge customer experience. Monitor and analyse all online reviews in a much simpler way so that you do not miss on any feedback.

Improve brand reputation. Improve sales

Use pre-defined templates to leave a reply on any online platform. Advertise by sharing your best reviews on social media. Make your reviews visible to all major search engines thus improving your ranking and reputation.

Know your consumers to serve them better

Look beyond the overall rating or sentiment, find exactly who are happy with your services or otherwise. Use detailed demographic reports to find your target audience and make a strategy to serve them better.

Make happy customers your brand ambassador

Your customers are your best advocates as their positive reviews will get you more business. Further, our consumer platform digitizes "word of mouth" marketing as it helps consumers to find recommendations by their friends and family.

Find out industry trends

Use analytical reports and customer surveys to find latest trends in your industry. Knowledge of your customers and industry will help you stay ahead in competition.

Hassle free process to receive, monitor and analyse reviews

Check out what you can do with friendknows

Customize Review Forms

Be it a digital form or feedback book, we customize everything to suit your brand and industry

We understand that every industry is different and requires a unique feedback process. Choose from a range of options to capture more or less information to suit your need.

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Collect Reviews

Receive maximum reviews from your customers

Survey shows that 70% customers leaves reviews when they are asked to. We offer various modes (SMS, Email etc.) to seek reviews from your esteemed customers.

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In-depth Analysis

Discover hidden business insights in consumer reviews

Find more about business performance and customer satisfaction by analysing reviews. We offer sentiment, characteristics and demographic analysis to make patterns visible to you.

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Keep a close watch on your brand mentions. Collect and manage your online reviews

Monitor your online reviews (Google, Facebook, TripAdvisor, Zomato, JustDial etc.) through a single dashboard. Always keep an eye on your online reputation.

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Social share and Search Engines (SEO)

Flaunt your reviews. After all you have earned them!

Share your reviews on Social media (Facebook, Instagram, Google+ etc.) Our SEO optimized pages submit reviews to major search engines to boost your page rank.

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Integrate Anywhere

Showcase your reviews anywhere using friendknows integration technology

Use friendknows widget to showcase your reviews on your website, mobile app or any digital platform. Integrating your reviews, discounts and analysis has never been this easy.

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Manage Reviews

Let your consumer know you are listening!

Get notified whenever you get an online review. We offer pre-defined response templates that can be used to leave a quick reply. Your reply shows that you care about your user's feedback.

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Do not have enough time or a big team? Friendknows consulting team is here to help you

We handle your account with utmost care from collecting reviews to managing and analysing them. Timely reports are shared with you at your convenience.

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Many more features

There are other features to excite you

Use features like publishing discounts, offline surveys, custom reporting, staff training etc. to raise customer interest in your business.

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Easy and powerful API support

If you own a blog, e-commerce website, food portal or any digital medium and need a review widget. friendknows is here to help you!

Review Widget

Configure our simple and easy review widget and let us handle all your review requests. We promise to give your customers a world class experience while you are busy growing your business.

Concentrate on building your business and leave reviews to us

Analysis Widget

Configure review analysis widget to help your customer make a decision. Easier decision making process improves user experience and on-page sales.

Your customers will keep visiting you more

Rest API Support

Use our REST APIs to build anything custom that suits your requirement. We help you build rich user experience for receiving and analysing reviews.

Let's make consumer decision making process much simpler and easier