It does not matter what you say about yourself or what you sell — most consumers care more about what your customers say about you
Check out what you can do with consumer reviews
Mentions, comments and reviews across online platforms is a value center for brands and businesses. Customer reviews are the most potent medium for building and displaying reputation of a brand or business.
Business must actively seek consumer's point of view. Ask questions, conduct surveys and get specific. In the course of a conversation, a customer will divulge information that is vital to your overall success.
Reviews help to assess how well your business is performing, highlighting your strengths and areas that could be improved.
Check out what you can do with friendknows
Use simple, real-time and interactive graphs to analyse consumer feedback. Our characteristics based reporting will help to discover strengths and improvement areas of your business.
Use easy and comprehensive reports to gauge customer experience. Monitor and analyse all online reviews in a much simpler way so that you do not miss on any feedback.
Use pre-defined templates to leave a reply on any online platform. Advertise by sharing your best reviews on social media. Make your reviews visible to all major search engines thus improving your ranking and reputation.
Look beyond the overall rating or sentiment, find exactly who are happy with your services or otherwise. Use detailed demographic reports to find your target audience and make a strategy to serve them better.
Your customers are your best advocates as their positive reviews will get you more business. Further, our consumer platform digitizes "word of mouth" marketing as it helps consumers to find recommendations by their friends and family.
Use analytical reports and customer surveys to find latest trends in your industry. Knowledge of your customers and industry will help you stay ahead in competition.
Check out what you can do with friendknows
Be it a digital form or feedback book, we customize everything to suit your brand and industry
We understand that every industry is different and requires a unique feedback process. Choose from a range of options to capture more or less information to suit your need.Find more...
Receive maximum reviews from your customers
Survey shows that 70% customers leaves reviews when they are asked to. We offer various modes (SMS, Email etc.) to seek reviews from your esteemed customers.Find more...
Discover hidden business insights in consumer reviews
Find more about business performance and customer satisfaction by analysing reviews. We offer sentiment, characteristics and demographic analysis to make patterns visible to you.Find more...
Keep a close watch on your brand mentions. Collect and manage your online reviews
Monitor your online reviews (Google, Facebook, TripAdvisor, Zomato, JustDial etc.) through a single dashboard. Always keep an eye on your online reputation.Find more...
Flaunt your reviews. After all you have earned them!
Share your reviews on Social media (Facebook, Instagram, Google+ etc.) Our SEO optimized pages submit reviews to major search engines to boost your page rank.Find more...
Showcase your reviews anywhere using friendknows integration technology
Use friendknows widget to showcase your reviews on your website, mobile app or any digital platform. Integrating your reviews, discounts and analysis has never been this easy.Find more...
Let your consumer know you are listening!
Get notified whenever you get an online review. We offer pre-defined response templates that can be used to leave a quick reply. Your reply shows that you care about your user's feedback.Find more...
Do not have enough time or a big team? Friendknows consulting team is here to help you
We handle your account with utmost care from collecting reviews to managing and analysing them. Timely reports are shared with you at your convenience.Find more...
There are other features to excite you
Use features like publishing discounts, offline surveys, custom reporting, staff training etc. to raise customer interest in your business.Find more...
If you own a blog, e-commerce website, food portal or any digital medium and need a review widget. friendknows is here to help you!
Configure our simple and easy review widget and let us handle all your review requests.
We promise to give your customers a world class experience while you are busy growing your business.
Concentrate on building your business and leave reviews to us
Configure review analysis widget to help your customer make a decision.
Easier decision making process improves user experience and on-page sales.
Your customers will keep visiting you more
Use our REST APIs to build anything custom that suits your requirement. We help you build rich user experience for receiving and analysing reviews.
Let's make consumer decision making process much simpler and easier