Be it a digital form or feedback book, we customize everything to suit your brand and industry
Comprehensive yet simple and quick to submit
Customize to reflect business brand
Predefined industry specific options
Language neutral
Customize to suit your industry specific requirements and options
Options to select services availed by consumer (only for services)
Options to select operator or employee profile (only for services)
A 360° process to get you maximum reviews. We leave no stone unturned when it comes to your reviews
Host on-premise Kiosk, Tablet or Mobile
Send "Thank You" message (SMS and Email) with feedback page link
QR Code - Quick and easy way to submit a review
Auto remind consumers (SMS or Email) to receive maximum feedback
Receive reviews by calling customer (friendknows tele team collects reviews)
Keep a beautifully designed customer feedback book. We will get it digitised for you
Discover hidden business insights in consumer feedback
Analyse each aspect of your business
Demographic analysis of reviews
Analyse how your business is doing in each service
Analyse employee performance
Sentiment analysis of comment text
Seamlessly, analyse reviews from different sources such as Google, Facebook, TripAdvisor etc.
Keep a close watch on your brand mentions. Collect and manage your online reviews
Access reviews from Google, Facebook, JustDial, Zomato, FourSquare and other platforms using single dashboard
No hassle to maintain different account for each online platform
Get notified upon receiving a review
Reply to reviews on any platform. Select a response from pre-defined templates
Manage and create your own response templates
Showcase your reviews anywhere using friendknows integration technology
Showcase your reviews on business website or mobile app
Receive reviews through your business website or mobile app
Showcase your discounts
While you are busy with business, let us handle your accounts
Manage all accounts effectively
Collect telephonic reviews
Prepare custom reports
Find out about industry trends
Dedicated relationship manager
There are other features to excite you
Seek feedback for internal assessment without making them online
Manage multiple locations through a single dashboard
Publish information and discounts on friendknows platform
Social share and Search Engines
Flaunt your reviews. After all, you have earned them!
Single click shares to leading social platforms
SEO optimized pages, we submit your ratings and reviews to leading search engines
Display ratings and review snippet in Google search results