Take Control of your Online Reputation.

"90% of participants said positive online reviews influenced their buying decision"

-ZenDesk Survey

Customize Everything

Be it a digital form or feedback book, we customize everything to suit your brand and industry

Comprehensive yet simple and quick to submit

Customize to reflect business brand

Predefined industry specific options

Language neutral

Customize to suit your industry specific requirements and options

Options to select services availed by consumer (only for services)

Options to select operator or employee profile (only for services)

Receive Maximum Reviews

A 360° process to get you maximum reviews. We leave no stone unturned when it comes to your reviews

Host on-premise Kiosk, Tablet or Mobile

Send "Thank You" message (SMS and Email) with feedback page link

QR Code - Quick and easy way to submit a review

Auto remind consumers (SMS or Email) to receive maximum feedback

Receive reviews by calling customer (friendknows tele team collects reviews)

Keep a beautifully designed customer feedback book. We will get it digitised for you

In-depth Analysis

Discover hidden business insights in consumer feedback

Analyse each aspect of your business

Demographic analysis of reviews

Analyse how your business is doing in each service

Analyse employee performance

Sentiment analysis of comment text

Seamlessly, analyse reviews from different sources such as Google, Facebook, TripAdvisor etc.

Monitor and Manage Online Reviews

Keep a close watch on your brand mentions. Collect and manage your online reviews

Access reviews from Google, Facebook, JustDial, Zomato, FourSquare and other platforms using single dashboard

No hassle to maintain different account for each online platform

Get notified upon receiving a review

Reply to reviews on any platform. Select a response from pre-defined templates

Manage and create your own response templates

Social share and Search Engines

Flaunt your reviews. After all, you have earned them!

Single click shares to leading social platforms

SEO optimized pages, we submit your ratings and reviews to leading search engines

Display ratings and review snippet in Google search results

Integrate Anywhere

Showcase your reviews anywhere using friendknows integration technology

Showcase your reviews on business website or mobile app

Receive reviews through your business website or mobile app

Showcase your discounts


While you are busy with business, let us handle your accounts

Manage all accounts effectively

Collect telephonic reviews

Prepare custom reports

Find out about industry trends

Dedicated relationship manager

Many more features

There are other features to excite you

Internal Assessment Survey

Seek feedback for internal assessment without making them online

Multiple Location Support

Manage multiple locations through a single dashboard

Discount Platform

Publish information and discounts on friendknows platform