b. “You”, “Your”, “Yourself” and “User” shall mean and refer to natural and legal individuals who use the Website/Application or any other Platform.
c. “Website/Application or any other Platform” shall mean and refer to Friendknows owned and operated by the Company.
d. “Personal Information” shall mean and refer to any personally identifiable information that We may collect from You. For removal of any doubts, please refer to Clause 2.
e. “Third Parties” refer to any Website/Application or any other Platform, company or individual apart from the User and the creator of the Website/Application or any other Platform.
We commit to respecting your online privacy data. We further recognize your need for appropriate protection and management of any personally identifiable information ("Personal Information") you share with us. Information that is considered personal about you by us includes, but is not limited to, your name, address, email address, phone number or other contact information.
In order to avail any services through the Website/Application or any other Platform, you are required to provide the following information which includes, but is not limited to:
• User name;
• Mobile number;
• E-mail address; and
• Social accounts (at the time of linking your account to your social media account)
You are therefore advised to re-read the Terms of Service on a regular basis. Should it be that you do not accept any of the modifications or amendments to the Terms, you may terminate your use of this Website/Application or any other Platform immediately.
4. INFORMATION WE COLLECT
Our Website/Application or any other Platform 's online requisition form requires users to give us contact information (like your name, address, telephone number and email address), and as a member, you are required to provide a valid phone number at registration and this will be linked to your Social Account and it will represent your identity on our Website/Application or any other Platform. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on the Website/Application or any other Platform or not), which URL you next go to (whether this URL is on the Website/Application or any other Platform or not), your computer browser information, your IP address, and other information associated with your interaction with the Website/Application or any other Platform.Mobile device IDs: Unique mobile device identifier (e.g. IDFA or other device IDs on Apple devices like the iPhone and iPad), if you’re using our Services on a mobile device, we may use mobile device IDs (the unique identifier assigned to a device by the manufacturer), instead of cookies, to recognize you. We may do this to store your preferences and track your use of our applications. Unlike cookies, mobile device IDs cannot be deleted. Advertising companies may use device IDs to track your use of our applications, track the number of advertisements displayed, measure advertising performance and display advertisements that are more relevant to you. Analytics companies may use mobile device IDs to track your usage of our applications.
Location information: Our applications collect real-time information about the location of your device, as permitted by you.
Your preferences: Your preferences and settings such as time zone and language.
Your activity on the Services: Information about your activity on the Services, such as your search queries, comments, domain names, search results selected, number of clicks, pages viewed and the order of those pages, how long you visited our Services, the date and time you used the Services, error logs, and other similar information.
Computer and device information: Information about your computer, Internet connection and mobile device, including your IP address, operating systems, platforms, browser type, other browsing information (connection, speed, connection type etc.), device type, device’s unique device identifier, mobile network information and the device’s telephone number.
Stored information and files: Our applications also may access metadata and other information associated with other files stored on your mobile device. This may include, for example, photographs, audio and video clips, personal contacts and address book information.
We also collect and store personal information provided by you from time to time on the Website/Application or any other Platform. We only collect and use such information from you that we consider necessary for achieving a seamless, efficient and safe experience, customized to your needs including:
• To enable the provision of services opted for by you;
• To communicate necessary account and service related information from time to time;
• To allow you to receive quality customer care services;
• To undertake necessary fraud and money laundering prevention checks, and comply with the highest security standards;
• To comply with applicable laws, rules and regulations; and
• To provide you with information and offers on services, on updates, on promotions, on related, affiliated or associated service providers and partners that we believe would be of interest to you.
Where any service requested by you involves a third party, such information as is reasonably necessary by the Company to carry out your service request may be shared with such third party.
We also do use your contact information to send you offers based on your interests and prior activity. The Company may also use contact information internally to direct its efforts for service improvement, to contact you as a survey respondent, to notify you if you win any contest; and to send you promotional materials from its contest sponsors or advertisers.
We collect and store your search details on the Website/Application or any other Platform, including your search history, the usage of the Website/Application or any other Platform and the features and time you have used the Website/Application or any other Platform for. We collect any communications between you and other users or third parties through our Website/Application or any other Platform and details of any external links or advertisements that you click on.
Further, you may from time to time choose to provide payment related financial information (credit card, debit card, bank account details, billing address etc.) on the Website/Application or any other Platform. We are committed to keeping all such sensitive data/information safe at all times and ensure that such data/information is only transacted over secure Website/Application or any other Platform of approved payment gateways which are digitally encrypted, and provide the highest possible degree of care available under the technology presently in use.
The Company will not use your financial information for any purpose other than to complete a transaction with you.
To the extent possible, we provide you the option of not divulging any specific information that you wish for us not to collect, store or use. You may also choose not to use a particular service or feature on the Website/Application or any other Platform, and opt out of any non-essential communications from the Company.
Further, transacting over the internet has inherent risks which can only be avoided by you following security practices yourself, such as not revealing account/login related information to any other person and informing our customer care team about any suspicious activity or where your account has/may be compromised.
5. HOW INFORMATION IS COLLECTED
a. Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
b. We will collect and use your personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
c. We will only retain personal information as long as necessary for the fulfilment of those purposes.
d. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
e. Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
6. COOKIES AND TOKEN
a. We use data collection devices such as "cookies" on certain pages of our Websites and Token on our Application. "Cookies" and “Token” are small files sited on your hard drive that assist us in providing customized services. We also offer certain features that are only available through the use of a "cookie" and “Tokens”. Cookies and Token can also help us provide information, which is targeted to your interests. Cookies and Token may be used to identify logged in or registered users.
c. The Website/Application or any other Platform also has enabled the Google Analytics Advertising, which allows Google to collect data about users on our Website/Application or any other Platform, in addition to Google advertising cookies and anonymous identifiers. You may choose to opt out of this by downloading and installing the Google Analytics opt-out add-on here https://tools.google.com/dlpage/gaoptout/.
7. EXTERNAL LINKS ON WEBSITE/APPLICATION OR ANY OTHER PLATFORM
The Website/Application or any other Platform may include hyperlinks to other web sites or content or resources. We have no control over any websites or resources, which are provided by companies or persons other than Us.
You acknowledge and agree that We are not responsible for the availability of any such external sites or resources, and does not endorse any advertising, services/products or other materials on or available from such websites or resources.
8. OUR USE OF YOUR INFORMATION
When you use one of our location-enabled services (for example, when you access Services from a mobile device), we may collect and process information about your mobile device’s GPS location (including the latitude, longitude or altitude of your mobile device) and the time the location information is recorded to customize the Services with location-based information and features (for example, to inform you about restaurants in your area or applicable promotions). Some of these services require your personal data for the feature to work and we may associate location data with your device ID and other information we hold about you. We keep this data for no longer than is reasonably necessary for providing services to you. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time by disabling the GPS or other location-tracking functions on your device, provided your device allows you to do this. See your device manufacturer’s instructions for further details.
You further acknowledge that the Website/Application or any other Platform may contain information which is designated confidential by Us and that you shall not disclose such information without our prior written consent.
Your information is regarded as confidential and therefore will not be divulged to any third party, unless if legally required to do so to the appropriate authorities.
We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by us will only be in connection with the provision of agreed services.
10. OUR DISCLOSURE OF YOUR INFORMATION
As a matter of policy, we do not sell or rent any personally identifiable information about you to any third party. However, the following describes some of the ways that your personally identifiable information may be disclosed:
a. External Service Providers: There may be a number of services offered by external service providers that help you use our Website/Application or any other Platform. If you choose to use these optional services, and in the course of doing so, disclose information to the external service providers, and/or grant them permission to collect information about you, then their use of your information is governed by their private policy.
b. Other Corporate Entities: We share much of our data, including personally identifiable information about you, with our parent and/or subsidiaries that are committed to serving your online needs and related services, throughout the world. Such data will be shared for the sole purpose of enhancing your browsing experience and providing our services to you. To the extent that these entities have access to your information, they will treat it at least as protectively as they treat information they obtain from their other members. It is possible that We and/or its subsidiaries, or any combination of such, could merge with or be acquired by another business entity. Should such a combination occur, you should expect that we would share some or all of your information in order to continue to provide the service. You will receive notice of such event (to the extent that it occurs).
c. Law and Order: We cooperate with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights. We can (and you authorize us to) disclose any information about you to law enforcement and other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us or you to legal liability.
11. ACCESSING AND REVIEWING INFORMATION
Following registration, you can review and change the information you submitted username. If you change any information we may or may not keep track of your old information. You can change your registration information such as: name, phone number, and other profile information.
We will retain in our files information you have requested to remove for certain circumstances, such as to resolve disputes, troubleshoot problems and enforce our terms and conditions. Further, such prior information is never completely removed from our databases due to technical and legal constraints, including stored 'back up' systems. Therefore, you should not expect that all of your personally identifiable information will be completely removed from our databases in response to your requests.
12. OTHER INFORMATION COLLECTORS
We treat data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by members inside and outside the company.. Users are recommended to do so offline, on the phone or via personal emails. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once We receive it. However, "perfect security" does not exist on the Internet. You therefore agree that any security breaches beyond the control of our standard security procedures are at your sole risk and discretion.
15. QUESTIONS AND SUGGESTIONS
16. GRIEVANCE OFFICER
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer provided below:
Venugopal Allenki: firstname.lastname@example.org